ADA Services

What is the ADA?

The Americans with Disabilities Act (ADA) of 1990 requires that all new fixed route buses be accessible to passengers in wheelchairs. Paratransit (curb to curb) service must be provided to individuals whose disabilities prevent them from using regular route service.

Reasonable Modifications:

LTA considers all requests for reasonable modifications of its policies, practices or procedures when necessary to avoid discrimination on the basis of disability. LTA is not required to grant requests for reasonable modifications that would fundamentally alter the nature of the LTA’s services, programs or activities. Due to the fact-specific nature of requests, individual decisions and one-time modifications are not precedential. If a modification is determined later to be unnecessary for the requesting individual to use the requested transit service, a fundamental alteration, or unsafe for other person(s) or property, LTA may discontinue or change the modification.

LTA Reasonable Modification of Policies and Procedures for Disabled Customers

ADA Grievance form:

In accordance with Title II of the Americans with Disabilities Act (ADA) of 1990, it is the intention of the Lake Transit Authority to provide access to all services associated with its operation and to all persons with disabilities. Please use the form below to file a grievance if you believe the Lake Transit Authority has not provided satisfactory accommodation for a disability.

LTA ADA Grievance form

ADA Paratransit Service

Lake Transit provides paratransit service with its Dial-A-Ride service in the Clearlake/Lower Lake and Lakeport areas and “Flex Stop” service within one mile of regular bus routes services for those areas not served by Dial-A-Ride. ADA eligible individuals receive discount fares and special service features. These include:


Lake Transit provides Dial-A-Ride and Flex Stops during the same days and hours as the bus routes that provide equivalent trips.


When requested at least one day in advance, Lake Transit will give a flex stop or Dial-A-Ride reservation for the time requested (within a plus or minus 15 minute window) to the extent possible. Reservation times may be negotiated within a maximum of one hour before or after the requested time.

Eligibility and Applications

Most individuals who cannot board, ride or get off a regular public bus because of a disability are eligible for ADA Paratransit Service. If you believe that you may be eligible, ask your bus driver for an application, call 263-3334 or 994-3334 or download an application here. If you have a hearing disability please contact us through California Relay Service at 1-800-735-2929.

Eligibility Criteria & Services Policies (.pdf)

Application for ADA Paratransit Eligibility (.pdf)

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